Virtual Administrative Coordinator

7 days ago

Austin, Texas, United States JobCertify Full time
About the Job

We are seeking a detail-oriented and organized Remote Administrative Assistant to join our team. The ideal candidate will have a strong background in administrative tasks, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Manage the receipt, saving, tracking, and distribution of requests received electronically in the team for referrals, prior authorizations, and claims.
  • Generate notification letters, prepare them for submission to vendors, save letter files, and upload files to external vendors. Notification letters include referrals, prior authorizations, returned claims, status requests, and requests for recovery.
Additional Responsibilities
  • Support the data entry of referrals or prior authorizations.
  • Monitor the status of pending authorization requests for follow-up to finalize with the authorization team.
  • Run daily reports for Inquiry Tracking and distribute them to appropriate team members.
  • Review weekly refund checks and distribute them to the appropriate team for research and resolution.
  • Troubleshoot, research, and resolve customer inquiries, questions, and concerns while focusing on customer satisfaction.
  • Maintain standardized productivity, accuracy, and quality performance standards for assigned tasks.
  • Provide administrative and clerical support to the Claims department.
  • Provide assistance to both internal and external customers.
  • Other duties as assigned.
Requirements
  • Minimum 2 years of administrative/clerical background, preferably in a Healthcare environment.
  • Dental or vision industry experience preferred.
  • Associate degree in a related field preferred; High School diploma required.
  • Previous dental coding experience preferred; Medical coding experience will be considered.
  • Ability to communicate well with providers and office staff both verbally and in writing.
  • Ability to multi-task, work in a fast-paced environment, and be detail-oriented.
  • Ability to work overtime as needed.
  • Proficient in Microsoft Office Suite, specifically Word and Excel, and other window-based applications.
  • Prior data entry experience preferred.
What We Offer
  • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
  • Competitive compensation package.
  • Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with company match.
  • Tuition assistance, paid parental leave, and backup family care.
  • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
  • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

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