IT Support Manager

2 weeks ago


Kalamazoo, Michigan, United States Ignite Credit Union Full time
IT Support Manager

Ignite Credit Union is seeking a highly skilled IT Support Manager to oversee the efficient operation of our IT help desk. As a key member of our IT team, you will be responsible for leading a team of support technicians, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Supervise and mentor IT Support employees, providing guidance and support to ensure exceptional performance.
  • Oversee the resolution of technical issues reported by credit union staff, ensuring timely and effective solutions.
  • Monitor IT Support performance metrics, such as response time and resolution rate, to ensure high levels of customer satisfaction.
  • Collaborate with IT leadership to develop and implement IT policies, procedures, and standards.

Requirements:

  • Strong leadership skills and technical expertise.
  • Ability to foster a positive and collaborative work environment.
  • Excellent communication and problem-solving skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Ignite Credit Union:

We are a leading credit union dedicated to providing exceptional financial services to our members. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.


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