Field Support Specialist

2 weeks ago


Kalamazoo, Michigan, United States ApTask Full time
Job Title: Field Technical Support Representative

At ApTask, we are seeking a highly skilled Field Technical Support Representative to join our team.

Job Summary:

We are looking for a technical professional with 3+ years of experience in providing on-site client-facing support, including installation, servicing, and repairing systems. The ideal candidate will have a strong background in hardware and software installation, support, and troubleshooting, as well as experience with Windows 10, MS Office, and OS365.

Key Responsibilities:
  • Provide on-site client-facing support, including installation, servicing, and repairing systems.
  • Quality check operational status of system equipment before deployment.
  • Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Hardware/software installation, support, and troubleshooting.
  • Experience with Windows 10, MS Office, and OS365.
  • Configuring new PCs/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.
Requirements:
  • 3+ years of experience in field technical support.
  • Bachelor's Degree or equivalent experience.
What We Offer:

At ApTask, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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