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IT Support Specialist

2 months ago


Kalamazoo, Michigan, United States Schupan And Sons Full time
Job Summary

We are seeking a highly skilled and customer-focused IT Service Desk Technician to join our team at Schupan And Sons. As the first point of contact for employees seeking technical assistance, you will play a critical role in providing timely and professional support to ensure the smooth operation of our IT systems.

Key Responsibilities
  • Monitor support lines and ticket queues for issues
  • Clearly document requests in ticketing system
  • Maintain accurate inventory of all assets
  • Provision and support mobile devices and workstations
  • Deploy and repair peripherals
  • Manage identities and permissions in Active Directory and Entra
  • Work off hours and travel to remote locations when needed
  • Provide on-site and remote support to end users
  • Collaborate with outside support partners
  • Adhere to security practices and policies
  • Function within an industrial environment
  • Must be able to interact in-person with peers and the public
  • Maintain regular and predictable attendance
  • Must be able to handle high stress situations
  • Ability and disposition to continuously learn
Requirements
  • Minimum of 2 years related experience and/or training
  • Associate's degree or other post-secondary education (preferred)
  • An equivalent combination of education and experience
Preferred Qualifications
  • Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications
  • Ability to interact positively, courteously, and professionally with employees
  • Ability to walk the customer through the problem-solving process
  • Ability to communicate effectively with others, both verbally and in writing
  • Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position
  • Analytical, organized, and detail oriented
Physical Requirements

Frequently lift and/or move up IT equipment weighing up to 25 pounds and occasionally lift and/or move equipment up to 50 pounds

Prolonged periods sitting at a desk and working on a computer

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.