Technical Support Specialist
2 days ago
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers in the medical device industry.
Key Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report issues in Salesforce.
- Participate in customer training.
- Provide support to customer/users where the product is highly technical or sophisticated in nature.
Requirements:
- High school diploma required; Associate's degree highly preferred.
- 2+ years of experience in technical support, preferably in the medical device or healthcare industry.
- Strong understanding of medical device technology, software, and hardware.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Proficient in using CRM software, ticketing systems, and remote support tools.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Familiarity with FDA regulations, ISO standards, and other relevant regulatory requirements is a plus.
- Willingness to participate in ongoing training and development.
About JBL Resources:
JBL Resources is a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management.
We specialize in both permanent placement and contract services, and our mission is to help companies and individuals become all they were created to be.
We are an Equal Opportunity Employer and E-Verify Company.
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