IT Support Specialist
2 days ago
We are seeking a highly skilled and customer-focused IT Service Desk Technician to join our team at Schupan and Sons. As the primary point of contact for technical assistance, you will be responsible for providing timely and professional support to employees, resolving issues efficiently, and maintaining a positive and supportive relationship with end users.
Key Responsibilities- Monitor support lines and ticket queues for issues
- Clearly document requests in the ticketing system
- Maintain accurate inventory of all assets
- Provision and support mobile devices and workstations
- Deploy and repair peripherals
- Manage identities and permissions in Active Directory and Entra
- Work off hours and travel to remote locations when needed
- Provide on-site and remote support to end users
- Collaborate with outside support partners
- Adhere to security practices and policies
- Function within an industrial environment
- Maintain regular and predictable attendance
- Must be able to handle high stress situations
- Ability and disposition to continuously learn
- Minimum of 2 years related experience and/or training
- Associate's degree or other post-secondary education (preferred)
- An equivalent combination of education and experience
- Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications
- Ability to interact positively, courteously, and professionally with employees
- Ability to walk the customer through the problem-solving process
- Ability to communicate effectively with others, both verbally and in writing
- Ability to work well under pressure and respond to other employees with respect and consideration regardless of their status or position
- Analytical, organized, and detail oriented
Frequently lift and/or move up to 25 pounds of IT equipment and occasionally lift and/or move equipment up to 50 pounds. Prolonged periods sitting at a desk and working on a computer.
Reasonable AccommodationsThe company is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact us.
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