IT Support Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Service Desk Technician to join our IT Operations team at Schupan & Sons. As the first point of contact for employees seeking technical assistance, you will play a critical role in providing timely and professional support to ensure the smooth operation of our business.
Key Responsibilities:
- Monitor support lines and ticket queues for issues
- Clearly document requests in ticketing system
- Maintain accurate inventory of all assets
- Provision and support mobile devices and workstations
- Deploy and repair peripherals
- Manage identities and permissions in Active Directory and Entra
- Work off hours and travel to remote locations when needed
- Provide on-site and remote support to end users
- Collaborate with outside support partners
- Adhere to security practices and policies
- Function within an industrial environment
- Maintain regular and predictable attendance
- Must be able to handle high stress situations
- Ability and disposition to continuously learn
Requirements:
- Minimum of 2 years related experience and/or training
- Associates degree or other post-secondary education (preferred)
- An equivalent combination of education and experience
What We Offer:
At Schupan & Sons, we believe in providing our employees with the resources and support they need to excel in their roles. As a Service Desk Technician, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our employees and customers.
Our Core Values:
- Integrity - We are honest in our interactions to foster trust, accountability, and responsibility.
- Empowerment - We are committed to providing the resources necessary to elevate our employees & our business to excellence.
- Sustainability - We are dedicated to the wellbeing of our communities, our people, our environment and to the long-term success of our business.
- Compassion - We are inspired to help others and committed to a workplace of kindness, understanding, and respecting others diverse perspectives and experiences
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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