IT Support Specialist

2 weeks ago


Kalamazoo, Michigan, United States Schupan & Sons Full time
Service Desk Technician

About the Role:

We are seeking a highly skilled and customer-focused Service Desk Technician to join our IT Operations team at Schupan & Sons. As the first point of contact for employees seeking technical assistance, you will play a critical role in providing timely and professional support to ensure the smooth operation of our business.

Key Responsibilities:

  • Monitor support lines and ticket queues for issues
  • Clearly document requests in ticketing system
  • Maintain accurate inventory of all assets
  • Provision and support mobile devices and workstations
  • Deploy and repair peripherals
  • Manage identities and permissions in Active Directory and Entra
  • Work off hours and travel to remote locations when needed
  • Provide on-site and remote support to end users
  • Collaborate with outside support partners
  • Adhere to security practices and policies
  • Function within an industrial environment
  • Maintain regular and predictable attendance
  • Must be able to handle high stress situations
  • Ability and disposition to continuously learn

Requirements:

  • Minimum of 2 years related experience and/or training
  • Associates degree or other post-secondary education (preferred)
  • An equivalent combination of education and experience

What We Offer:

At Schupan & Sons, we believe in providing our employees with the resources and support they need to excel in their roles. As a Service Desk Technician, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our employees and customers.

Our Core Values:

  • Integrity - We are honest in our interactions to foster trust, accountability, and responsibility.
  • Empowerment - We are committed to providing the resources necessary to elevate our employees & our business to excellence.
  • Sustainability - We are dedicated to the wellbeing of our communities, our people, our environment and to the long-term success of our business.
  • Compassion - We are inspired to help others and committed to a workplace of kindness, understanding, and respecting others diverse perspectives and experiences

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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