IT Support Specialist

5 days ago


Southfield, Michigan, United States Applied Innovation Full time
Job Title: Tier 2 Onsite IT Technician

At Applied Innovation, we are seeking a skilled and detail-oriented individual to join our Managed Network Services department as a Tier 2 Onsite IT Technician. This role will involve working closely with our service team manager and collaborating with other team members to ensure seamless delivery of IT services to our clients.

Key Responsibilities:
  • Install and support customers' IT environments, including user workstations, servers, and other infrastructure devices.
  • Troubleshoot, resolve, or escalate client technical issues as needed.
  • Update client documentation in our document retention system.
  • Recommend procedure modifications and improvements.
  • Provide guidance and support to Tier 1 Onsite IT Technicians.
Requirements:
  • Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
  • Three or more years' experience in an IT-related role.
  • Experience with Windows Servers, switches, cloud infrastructure, Hyper-V, and VMware.
  • System and Server administration experience.
  • One of the following certifications required: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Server Plus, or other IT-related certification.
What We Offer:

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunities for advancement.



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