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Member Service Representative

4 weeks ago

Olympia, Washington, United States Navy Federal Credit Union Full time
Job Summary

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations relating to financial products and services
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
Preferred Qualifications
  • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment
About Us

Navy Federal Credit Union is a hybrid workplace that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.