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Customer Service Representative

1 month ago

Olympia, Washington, United States Lincare Holdings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Lincare Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and physician referral sources.

Key Responsibilities
  • Provide outcome-based solutions for our physician referral sources and existing patient population
  • Work closely with medical professionals and physicians to facilitate patient care
  • Advocate for and work in lockstep with chronic patients
  • Prepare and analyze billing and setup paperwork for patient services
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel
Requirements
  • High school diploma or GED preferred
  • Proven work experience required
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
  • Multitasking capabilities
  • Computer and technological literacy
  • Positive and professional personal image
Physical Demands

This employee must occasionally lift and/or move up to 25 pounds.