Hotel Guest Service Representative

3 weeks ago


Olympia, Washington, United States BMI Hospitality Management Full time

Job Summary: We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet and check-in guests in a friendly and efficient manner, using both manual and computerized methods.
  • Answer inquiries and accept reservations, both in person and over the phone.
  • Control and record financial transactions at the front desk.
  • Maintain good customer relations by staying informed of all in-house and area functions.
  • Perform other duties as assigned by management.

Requirements:

  • Strong computer skills, including Microsoft Office.
  • Ability to type 40+wpm.
  • Able to learn new web applications.
  • Previous customer service experience preferred.
  • Strong work ethic.
  • Able to stand for extended periods of time.
  • Able to lift up-to 20 lbs.
  • Must be able to work weekends and holidays.


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