Customer Service Representative

4 weeks ago

Olympia, Washington, United States Navy Federal Credit Union Full time

Job Summary

We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Provide excellent customer service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Analyze and resolve problems and discrepancies related to member accounts and loans.
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications.
  • Counsel current and prospective members about Navy Federal's products and services.
  • Ensure cash and other negotiable instruments are handled properly.
  • Identify opportunities to cross-sell products and increase product penetration.
  • Perform platform banking functions.
  • Assist level I team members.
  • Understand and comply with federal and other regulations relating to financial products and services.
  • May assist with Branch Office vault opening, closing, and balancing procedures.
  • May serve as a Branch Office and/or ATM vault custodian.

Requirements

  • Ability to work independently and in a team environment.
  • Working knowledge of savings and checking products, accounts, and services.
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need.
  • Effective active listening skills to accurately respond to inquiries and account requests.
  • Effective organizational, planning, and time management skills.
  • Effective research, analytical, and problem-solving skills.
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill maintaining composure in a high-production and changing environment.
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies.
  • Effective skill performing mathematical calculations and working accurately with numbers.
  • Effective verbal and written communication skills.

Preferred Qualifications

  • Experience in member/customer service preferably in a call center, retail banking, or financial institution.
  • Experience in working in a credit union environment.

About Us

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. We value, celebrate, and enact diversity in the workplace. We take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

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