Member Service Representative

4 weeks ago


Olympia, Washington, United States Navy Federal Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate and secure handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase member engagement
  • Perform platform banking functions and assist lower-level team members
  • Understand and comply with federal and other regulations related to financial products and services
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening and communication skills
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
Preferred Qualifications
  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience working in a credit union environment
About Us

Navy Federal Credit Union is a hybrid workplace that values diversity, equity, and inclusion. We offer a competitive salary, generous benefits, and a culture that is energized, engaged, and committed to our teams. Join us in our mission to provide exceptional service to our members and make a difference in their lives.



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