Member Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate and secure handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase member engagement
- Perform platform banking functions and assist lower-level team members
- Understand and comply with federal and other regulations related to financial products and services
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening and communication skills
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Experience working in a credit union environment
Navy Federal Credit Union is a hybrid workplace that values diversity, equity, and inclusion. We offer a competitive salary, generous benefits, and a culture that is energized, engaged, and committed to our teams. Join us in our mission to provide exceptional service to our members and make a difference in their lives.
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Member Service Representative
3 weeks ago
Olympia, Washington, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAnalyze and...
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Customer Service Representative
2 weeks ago
Olympia, Washington, United States Navy Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...
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