Customer Service Representative

2 weeks ago

Wilkesboro, North Carolina, United States Carolina West Wireless, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat support.

Key Responsibilities
  • Provide world-class customer service to existing and new customers by building and maintaining relationships in a call center environment.
  • Attract potential customers by correctly and courteously answering product and service inquiries, and suggesting information about other products and services to customers based on customer needs.
  • Open and update customer accounts by entering information into the billing system, verifying eligibility to activate, making changes to maintain accounts, and receiving and processing payments on accounts.
  • Resolve product or service problems and inquiries by clarifying the customer's issue, determining the cause of the problem, selecting the best solution to resolve the problem, expediting the correction or adjustment, following up to ensure resolution, making changes to account as directed by customer, and noting information into the computer.
  • Ensure delivery of quality in all facets of the job which includes (but is not limited to) incoming calls, paperwork, notes in the computer.
  • Maintain customer confidence and protect the company by keeping all customer accounts and company information private.
Requirements
  • High School Diploma or GED equivalent required, 2/4-year degree preferred.
  • Previous customer service and/or call center experience preferred.
  • Familiarity with northwestern North Carolina strongly preferred.
  • Bilingual in English and Spanish preferred.
  • Excellent verbal and written communication skills.
  • Keen problem-solving skills.
  • Ability to think on your feet in a fast-paced environment.
  • Ability to maintain confidentiality.
  • Computer skills (Excel, Word, Outlook, and Internet).
  • Strong interpersonal skills.
  • Ability to meet physical requirements of bending, stooping, lifting, sitting, and standing. Ability to use computer/keyboard and general office equipment, and ability to lift and carry up to 25 pounds.
Remote Requirements
  • Wired Internet connection with minimum download speed of 40 Mbps and upload speed of 5 Mbps (Not sure? Test your speed at speedtest.net).
  • Quiet workspace free from distractions and background noise.

Carolina West Wireless is the premier connected solutions provider in western North Carolina. As a certified Great Place to Work, we offer a generous benefit package because we believe our people are the most important resource we have. A few highlights include competitive pay, free wireless service, medical, vision, dental, paid time off, training opportunities, tuition reimbursement, pension plan, 401(k), and more.

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