Customer Service Representative
1 week ago
Customer Service Representative Job Description
**Overview of Position:**
Carolina West Wireless is seeking a dynamic and self-motivated Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional customer service to our existing and new customers through various communication channels.
**Responsibilities:**
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Build and maintain relationships with customers to ensure their satisfaction and loyalty
* Utilize problem-solving skills to resolve complex customer issues
* Maintain accurate records and documentation of customer interactions
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Requirements:**
* High school diploma or equivalent required; 2-4 year degree preferred
* Previous customer service and/or call center experience preferred
* Familiarity with northwestern North Carolina strongly preferred
* Bilingual in English and Spanish preferred
* Excellent verbal and written communication skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Ability to maintain confidentiality and handle sensitive customer information
**Remote Work Requirements:**
* Wired internet connection with minimum download speed of 40 Mbps and upload speed of 5 Mbps
* Quiet workspace free from distractions and background noise
**What We Offer:**
* Competitive pay and benefits package
* Free wireless service
* Medical, vision, and dental insurance
* Paid time off and training opportunities
* Tuition reimbursement and pension plan
* 401(k) and more
**About Us:**
Carolina West Wireless is a certified Great Place to Work and a leading provider of connected solutions in western North Carolina. We value our employees and offer a supportive and inclusive work environment.
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