Customer Service Representative

2 weeks ago


Wilkesboro, North Carolina, United States Carolina West Wireless, Inc. Full time
Job Title: Customer Care Representative

At Carolina West Wireless, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. This role is ideal for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.

Key Responsibilities:

  • Provide world-class customer service to existing and new customers through phone, email, and chat support.
  • Build and maintain relationships with customers to ensure their needs are met and exceeded.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Stay up-to-date on product and service offerings to provide accurate information to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • High School Diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A fun and collaborative team culture.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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