Service Advisor

3 weeks ago


Raleigh, North Carolina, United States Tesla Full time

Service Advisor Role Overview

Tesla Motors is seeking a dedicated Service Advisor to join our team. As a Service Advisor, you will play a crucial role in advancing our innovative vehicle brand globally.

This position demands a high degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles.

Key Responsibilities:

  • Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
  • Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
  • Conduct transactions, guide customers through corrections, and summarize repair work performed
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

Requirements:

  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Ability to manage multiple priorities in order to meet business critical deadlines
  • Valid driver's license required

Benefits:

  • Competitive pay and comprehensive benefits package, including medical, dental, and vision plans
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources

Voluntary benefits to include:

  • Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program


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