Financial Assistance Advisor

4 weeks ago


Raleigh, North Carolina, United States ECPI University Full time

Job Summary:

The Financial Assistance Advisor will provide financial aid support and advising services to both incoming and existing students at ECPI University. This role oversees the daily processing flow and communicates updates to assigned students working through the Financial Aid Office.

Key Responsibilities:

  • Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management, and financial planning.
  • Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor, and/or institutional guidelines.
  • Evaluates unusual/mitigating circumstance documentation or information provided by the student and exercises judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.
  • Answers questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Analyzes system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.

Requirements:

  • Bachelor's degree preferred.
  • 2-3 years of related experience.
  • Any equivalent combination of education, experience, and/or training.
  • Proficiency in Microsoft Office.
  • Proficiency in CampusVue Student database, preferred.
  • Utilizing AI tools preferred.
  • Well-developed oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Ability to quickly master new methodologies, technologies, and systems.
  • Ability to handle a high-pressure environment with significant timeline pressures.
  • Able to interact with employees, potential students, and outside contacts of all levels, providing excellent customer service.
  • Ability to work independently and with a team as well as with various constituents.

About ECPI University:

ECPI University is committed to excellence and innovation, and we are proud to be an equal opportunity employer. We provide a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance.


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