Service Representative

1 week ago


Raleigh, North Carolina, United States Carmax Full time

Carmax is seeking a Service Operator to join their team. As a Service Operator, you will be responsible for answering incoming service calls in a prompt and friendly manner. You will also assist Customer Advisors/Service Consultants with customers, answer basic service department questions, schedule service appointments, and route customer calls. Additionally, you will provide written messages to responsible parties and complete reminder calls for customers scheduled for appointments.

Key Responsibilities:
  • Answer incoming service calls
  • Assist Customer Advisors/Service Consultants
  • Answer basic service department questions
  • Schedule service appointments
  • Route customer calls
  • Provide written messages
  • Complete reminder calls


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