Automotive Service Advisor

4 weeks ago


Raleigh, North Carolina, United States Hanna Imports Full time
Job Overview

Hanna Imports is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for greeting customers, assessing their needs, and overseeing the repair process.

Key Responsibilities:

  • Schedule appointments and maintain a positive work environment.
  • Ensure customers receive prompt and courteous service.
  • Take ownership of the customer experience and perform additional tasks to enhance their impression of the dealership.
  • Provide concierge support for all owner inquiries.
  • Follow up with warranty companies to ensure timely payment of service claims.
  • Administer service paperwork and reports to the Accounting Department.
  • Collaborate with other Service Advisors and the Sales Department to resolve customer issues.

Qualifications:

  • Prior experience in an Automotive Service Department.
  • Familiarity with Dealertrack DMS is a plus.
  • Organized and friendly demeanor.
  • Strong time management and communication skills.
  • Professional appearance and a clean driving record.
  • Valid NC Driver's License.
  • Willingness to undergo a pre-employment background check and drug screening.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discounts
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • Monday to Friday, and every other Saturday
  • 8am-6pm

Hanna Imports is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.



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