Tire Service Advisor

3 weeks ago


Raleigh, North Carolina, United States Dealer Tire Full time
Tire Service Advisor Job Description

We're seeking a skilled Tire Service Advisor to join our team at Dealer Tire. As a Tire Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible tire service experience.

Key Responsibilities:

  • Sell and assist with the sale of tires to customers on the service drive, with a focus on exceeding assigned sales and productivity goals.
  • Inspect customers' cars on the service lane and diagnose any tire-related problems, recommending service and quoting prices.
  • Ensure that necessary repairs are completed as ordered and priced as quoted.
  • Maintain effective customer relationships, including customers and dealer personnel.
  • Oversee customer satisfaction and complaints, and resolve any issues that arise.
  • Complete market analysis on a monthly basis.

Additional Responsibilities:

  • Assist in store operations, including maintaining inventory, opening and closing the store, and reporting responsibilities.
  • Assist dealership technicians to ensure that service levels are maintained.
  • Clean and maintain the Tire Service Advisor's work area.
  • Perform additional duties as assigned based on dealership location.

Requirements:

  • Two or three years of tire service experience, preferably in a retail tire and service environment.
  • Excellent verbal communication skills and a strong customer service orientation.
  • Ability to operate a motor vehicle.
  • Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
  • Proficient computer skills, including experience with MS Office and online order management applications.

Competencies:

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Applies Knowledge
  • Works Efficiently
  • Persuades
  • Speaks Effectively
  • Learns Quickly

Physical Job Requirements:

  • Standing for long periods of time.
  • Frequent bending, crouching, and twisting.
  • Lifting at least 75 pounds.

Why Dealer Tire:

We offer a competitive and comprehensive benefit package, including paid time off, medical, dental, vision, and 401k match. We're a growing organization built on the efforts of hardworking, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location.



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