Senior Technology Solutions Specialist

4 weeks ago

Washington, Washington, D.C., United States Peraton Full time
Job Summary

We are seeking a highly skilled Senior Technology Solutions Specialist to join our team at Peraton. As a key member of our IT team, you will be responsible for providing technical expertise and support to our government customers.

Key Responsibilities:

  • Provide technical consulting services to customers to align their technologies with overall goals and better utilize existing technologies and processes.
  • Assist technical support representatives with the management of all aspects of IT design, implementation, administration, and support processes.
  • Serve as lead liaison between business customers and technology development, ensuring customer satisfaction and understanding of customer requirements and business objectives.
  • Provide proactive onsite and virtual technical consulting support to one or more offices for our government customer.
  • Assist with the management of IT initiatives and collaborate with office technical staff and liaisons.
  • Serve as technology expert and consultant to develop and propose solutions that meet the technology and business requirements of new advisors.

Requirements:

  • Bachelor's degree and 8 years' experience or Master's degree and 6 years' experience or, Master degree and 3 years of experience, or high school diploma/equivalent and 12 years' relevant experience.
  • U.S. Citizenship required; must have the ability to obtain and maintain a Public Trust clearance.
  • Extensive experience as a technical consultant in an IT related field with deep hands-on experience.
  • Advanced knowledge of hardware and software solutions, network, and server maintenance.
  • Ability to conduct in-house training to increase end-user proficiency.
  • Ability to keep up with IT trends and innovation.
  • Minimum of 8 years' experience of supporting technology infrastructure.
  • Experience with VMware ESX Server or VMware products.
  • Detailed knowledge of Microsoft (Windows Server 2012/2016 (2019 a plus), Microsoft Exchange, Office 365 and Active Directory).
  • Experience in supporting and knowledge of Windows 10 and macOS.
  • Minimum of two (2) certifications required from list below: CCNA, MCSA, MCSE, VCP, Windows Server 2016/2019 Certification, ACSP (Apple Certification).

Preferred Qualifications:

  • Excellent written and verbal communication, listening, and presentation skills.
  • Ability to work effectively and add value as a team member.
  • Strong problem-solving skills; ability to assess a problem and determine an effective course of action.
  • Setup, operation and troubleshooting of TCP/IP networking.
  • Thorough knowledge of desktop and business/technical support systems.
  • Experience with VoIP and network security is a plus.
  • 5+ years of experience with troubleshooting carrier and various connectivity issues for TDM, and IP networking fundamentals, including subnetting, router login procedures and assignment of routing protocols.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

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