Customer Service Representative

1 month ago


Cleveland, Ohio, United States Valvoline Instant Oil Change Full time
Join Our Team as a Customer Service Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience at our Valvoline Instant Oil Change locations.

Key Responsibilities:
  • Provide exceptional customer service and ensure that our guests have a positive experience
  • Suggest additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
  • Effective interpersonal and oral communication skills
  • Interacting with people face-to-face
  • Eagerness to learn and grow
  • Occasionally lift up to 50 pounds
  • Willing to be top-side technician cross-trained
  • Have full mobility and can work with your hands above your head
  • Can stand for extended periods of time and climb stairs
  • Comfortable working in a non-climate-controlled environment
  • English fluency in reading, writing, and speaking
What We Offer:
  • Competitive weekly pay - $16.75/Hour
  • Paid on-the-job training No previous automotive experience is required
  • Flexible work schedule: No late evenings or holidays
  • Paid time off (PTO), and holiday pay
  • Company provided uniforms and tools
  • Tuition and certification assistance and access to a FREE online university
  • Medical and prescription drug coverage with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans 100% match up to 5%
  • We promote from within a commitment we are passionate about
  • Back-up Child and Elder Care
  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

How to Advance in Your Career:

At Valvoline Instant Oil Change, your roadmap to career advancement is limitless. With an award-winning training program, commitment to safety, and fair and honest values, we are here to help you reach every milestone.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.



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