Rivian Automotive Service Support Field Advisor

4 weeks ago


Cleveland, Ohio, United States Rivian Automotive Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric vehicles. As a Service Support Field Advisor, you'll play a crucial role in ensuring our customers receive exceptional support and service.

Key Responsibilities

Act as the primary point of contact for Rivian owners and fleet companies, providing expert support and guidance on vehicle education, charging, and connectivity.

Utilize strong communication and problem-solving skills to troubleshoot and resolve customer issues, working closely with the Remote Diagnostic Team to develop effective repair plans.

Activate repair plans, order parts, schedule service appointments, and arrange alternative transportation as needed, ensuring seamless customer experiences.

Requirements

Passion for Rivian and electric vehicles
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong customer service skills and a customer-first focus
Ability to maintain composure under pressure and deal with ambiguity

What We Offer

Rivian is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a Service Support Field Advisor, you'll enjoy a competitive salary, comprehensive benefits, and the chance to be part of a dynamic and innovative team.

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