Customer Service Representative

3 weeks ago


Cleveland, Ohio, United States Valvoline Instant Oil Change Full time

Overview:

As a Customer Service Advisor at Valvoline Instant Oil Change, you will be the first and last face our customers see. Your goal is to create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services.

Key Responsibilities:

  • Communicate effectively with customers to understand their needs and provide solutions.
  • Present oil change options and additional services to customers.
  • Use product knowledge to answer customer questions and provide recommendations.
  • Work with the team to ensure a seamless customer experience.

What We Offer:

  • Competitive hourly pay - $16.75/Hour
  • Paid on-the-job training
  • Flexible work schedule: No late evenings or holidays
  • Paid time off (PTO), and holiday pay
  • Company-provided uniforms and tools
  • Tuition and certification assistance and access to a FREE online university
  • Medical and prescription drug coverage with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans 100% match up to 5%
  • We promote from within a commitment we are passionate about
  • Back-up Child and Elder Care
  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

Requirements:

  • Comfortable suggesting additional services to customers based on inspection and/or manufacturer and Valvoline recommendations
  • Effective interpersonal and oral communication skills
  • Interacting with people face-to-face
  • Eagerness to learn and grow
  • Occasionally lift up to 50 pounds
  • Willing to be top-side technician cross-trained
  • Have full mobility and can work with your hands above your head
  • Can stand for extended periods of time and climb stairs
  • Comfortable working in a non-climate-controlled environment
  • English fluency in reading, writing, and speaking

How You'll Advance in Your Career:

At Valvoline Instant Oil Change, your roadmap to career advancement is limitless. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.



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