Customer Service Representative

4 days ago


Roy, Utah, United States Focus Services Full time
Job Summary

We are seeking a motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.

Key Responsibilities
  • Field inbound calls in a professional and courteous manner
  • Respond to and resolve customer questions and concerns
  • Research and provide solutions to customer issues
  • Sell and upsell products to customers
  • Retain customers and prevent cancellations
  • Deescalate angry customers and provide a positive experience
Requirements
  • Proficient PC and keyboarding skills with the ability to multitask
  • Ability to type 25 wpm
  • Good numerical and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proactive and willing to learn
Benefits
  • Excellent base wage
  • Daily, weekly, and monthly contests and prizes
  • Scholarship opportunities
  • Performance bonus
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Reduced or flexible hours
  • Family medical leave
Why Work for Focus Services?

We believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience. As a Focus Services employee, you will have the opportunity to grow and develop your skills, work with a diverse and rewarding team, and make a positive impact on our customers' lives.



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