Customer Service Representative

2 weeks ago


Roy, Utah, United States Citigroup Inc Full time
Job Summary

Citigroup Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Client Service: Respond to client inquiries and resolve issues in a prompt and professional manner, ensuring high levels of customer satisfaction.
  • Account Management: Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Problem-Solving: Analyze and resolve complex client issues, using sound judgment and problem-solving skills to find effective solutions.
  • Communication: Effectively communicate with clients, colleagues, and management, using clear and concise language to convey information and resolve issues.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance client service and operational efficiency.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 years of experience in a customer-facing role, preferably in a financial services or related industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Technical Skills: Proficient in Microsoft Office and Windows Operating Systems, with the ability to learn and adapt to new systems and technologies.
What We Offer
  • Competitive Compensation: Competitive hourly rate, with opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and tuition reimbursement.
  • Work-Life Balance: Flexible scheduling and paid time off, allowing for a healthy work-life balance.
  • Professional Development: Opportunities for training and development, to enhance skills and advance in your career.
Why Join Us

Citigroup Inc. is a leading global financial services company, committed to providing exceptional service to our clients and communities. As a member of our team, you will have the opportunity to work with a diverse group of professionals, learn from experienced colleagues, and contribute to the success of our organization.



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