Customer Support Specialist

2 weeks ago


Roy, Utah, United States America First Credit Union Full time

Schedule:
Flexible shifts available, including evenings and weekends.

Overview:

Compensation: $14.50 - $17.00 per hour

Employment Type: Full-Time

Training: Initial training conducted in-person, with remote work options available post-training.

Remote Work:
This role provides an opportunity for remote work after completing a comprehensive in-person training program. Candidates must be able to fulfill a 90-day training requirement.

Eligible remote work states include: Utah, Idaho, Nevada, New Mexico, and Arizona.

This position demands exceptional communication and interpersonal skills, a high degree of professionalism, and a thorough understanding of America First products and services. Employees are expected to maintain high member satisfaction ratings and demonstrate integrity as defined by departmental and organizational standards. Meeting and exceeding sales targets through effective member interactions is a key responsibility.

Key Responsibilities:

  1. Delivering Professional Member Services:
    Respond to member inquiries and concerns with professionalism. Investigate and resolve issues efficiently.
  2. Building Strong Member Relationships:
    Handle member calls and inquiries, ensuring prompt and courteous service. Keep members informed about Credit Union services and policies.
  3. Collaboration with Team Members:
    Support colleagues as needed and communicate effectively with management regarding operations and challenges.
  4. Additional Duties:
    Actively promote Credit Union products and services, maintain a tidy work environment, and assist team members as required.

Qualifications:

Education:
High school diploma or equivalent.

Knowledge Required:
Comprehensive understanding of member services and financial products.

Experience:
1-3 years in a customer service role within a financial institution is preferred.

Skills:
Strong communication and public relations abilities, professional demeanor, effective problem-solving skills, and proficiency in using business equipment.

Solid mathematical and bookkeeping skills are essential.



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