Customer Service Representative for Negative Pressure Wound Therapy Resupply
5 days ago
Rotech Healthcare Inc. is a national leader in providing medical equipment and services to patients across the country. Our mission is to empower patients to manage their health and treatment at home, while providing exceptional customer care and support.
Job SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing support to our customers, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement.
Key Responsibilities- Process new orders and respond to customer inquiries in a timely and accurate manner
- Collect co-pays and deductible amounts from customers
- Conduct insurance verification and eligibility for services/products
- Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Provide education to referral sources, patients, and employees on qualifications for service and third-party billing
- Process work orders to field locations and coordinate timely fulfillment of products and services ordered
- High school diploma or GED equivalent, required
- Experience in medical field and administrative record management, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Knowledge of insurance policies and requirements, preferred
- Medical terminology, preferred
- 401k
- Medical, Dental, and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
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Roy, Utah, United States Rotech Healthcare Full timeJob SummaryRotech Healthcare Inc. is a leading provider of medical equipment and services, seeking a dedicated Customer Service Representative for Negative Pressure Wound Therapy Resupply to support our patients and referral sources.Key ResponsibilitiesProvide exceptional customer service and support to patients, referral sources, and employees through...
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Roy, Utah, United States Rotech Healthcare Full timeJob SummaryRotech Healthcare Inc. is a leading provider of medical equipment and services, seeking a dedicated Customer Service Representative for Negative Pressure Wound Therapy Resupply to support our patients and referral sources.Key ResponsibilitiesProvide exceptional customer service to patients, referral sources, and employees, ensuring timely and...
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Roy, Utah, United States Rotech Healthcare Full timeJob SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Rotech Healthcare Inc. In this role, you will provide exceptional support to our customers, patients, and referral sources by performing tasks related to patient care and third-party reimbursement.Key ResponsibilitiesProcess new orders, respond to...
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