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Customer Service Representative
2 months ago
**Job Summary**
VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to deliver exceptional service to our members and guests. As a key member of our team, you will be responsible for creating a welcoming and inclusive environment, ensuring a seamless experience for our members, and promoting our services and amenities.
**Key Responsibilities:**
- Member Engagement: Greet members with a smile, provide clear direction, and offer support through our tools and technology.
- Membership Sales: Sell memberships, drive upgrades, and promote our services and amenities.
- Club Tours: Provide guided tours of our facilities, highlighting our amenities and services.
- Guest Services: Respond to guest inquiries, resolve issues, and provide exceptional customer service.
- Communication: Collaborate with team members to implement ideas and improve the member experience.
**Requirements:**
- Excellent Communication Skills: Ability to effectively communicate with members, guests, and team members.
- Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
- Teamwork: Ability to work collaboratively with team members to achieve common goals.
- Problem-Solving: Ability to think critically and resolve issues in a timely and professional manner.
**What We Offer:**
- Competitive Compensation: Competitive hourly rate and commission eligibility.
- Benefits Package: Comprehensive benefits package, including healthcare benefits, paid time off, and 401(k) options.
- Opportunities for Growth: Opportunities for professional growth and development within our company.
