Heavy Duty Truck Service and Parts Sales Representative

4 days ago


Oak Creek, Wisconsin, United States JX Enterprises Full time
Job Overview:

The Service and Parts Sales Representative plays a vital role in providing exceptional customer service by scheduling and billing service repairs, selling truck parts and accessories, and resolving customer inquiries and problems in accordance with company policies and procedures.

Key Responsibilities:
  • Schedule Service Repairs: Greet customers to determine parts and/or service needs, schedule service repairs, and monitor job schedule and status of progress by maintaining current knowledge of job times, job pricing, and flat rates.
  • Provide Accurate Information: Provide accurate and timely information regarding the status of open orders to customers and technicians.
  • Process Service Repair Orders: Process all service repair orders and assist with warranty inquiries; coordinate timely paperwork processing.
  • Process Parts Orders: Process parts orders for Outside Parts Sales Executives, Service Department, and customers using numerical parts records, location files, technical and product bulletins, and catalogs; bill customers according to procedures.
  • Administer Customer Returns: Administer customer returns.
  • Address Customer Inquiries: Address and resolve customer inquiries, problems, and complaints regarding products, services, billing, etc.
  • Assist with Vehicle Loading: Assist in loading company vehicles as needed.
  • Other Job Duties: Perform all other job duties as assigned.
Experience Requirements:
  • Education: Requires High School diploma or equivalent.
  • Experience: Two (2) or more years of related heavy-duty truck experience desirable.
  • Computer Skills: Intermediate computer skills in Microsoft and Google applications.
  • Customer Service Skills: Excellent customer service and communication skills essential.
  • Driver's License: Valid driver's license required; CDL required, or ability to obtain.
  • Attendance: Dependable and reliable attendance required.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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