Front Desk Representative

4 weeks ago


Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time
Job Title: Front Desk Representative

Join the St. James Hotel team as a Front Desk Representative and be a part of creating unforgettable experiences for our guests. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and seamless check-in and check-out process, and promoting hotel services and amenities to our guests.

Key Responsibilities:
  • Anticipate and respond to guest needs and questions in a friendly and positive manner.
  • Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
  • Drive sales and maximize revenue by up-selling rooms and amenities.
  • Monitor room availability, follow restrictions, and all booking policies and procedures.
  • Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
  • Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
  • Knowledgeable of hotel emergency procedures.
  • Verify Room Cards and Balance Room Folios.
  • Responsible for processing of the Hotel's Day Closing activities and processes.
  • Process and distribution of the Daily Report.
  • Provide Security walk-through's along with locking and unlocking of the outside doors.
  • Processing of Gift Cards and mailing out to guests as needed.
  • Compiles records and reports.
Requirements:
  • One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
  • A minimum of 1-2 years of hotel front desk experience.
  • Experience with a Property Management System.
  • Ability to work a flexible schedule including holidays and weekends.
  • Ability to add, subtract, multiply and divide.
  • Basic Microsoft Office Suite experience.
  • Strong verbal and interpersonal skills.
  • Work well both independently and as part of a team.
  • Strong attention to detail.
  • Commitment to exceptional guest service.
  • Ability to maintain a positive, friendly and professional demeanor when handling all situations.
  • Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
  • Ability to work with little direct supervision.
  • Ideally but not required, bi-lingual or multi-lingual.

The St. James Hotel is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.



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