Front Desk Representative
12 hours ago
Join the St. James Hotel team as a Front Desk Representative and be a part of creating unforgettable experiences for our guests. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and seamless check-in and check-out process, and promoting hotel services and amenities to our guests.
Key Responsibilities:- Anticipate and respond to guest needs and questions in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
- Drive sales and maximize revenue by up-selling rooms and amenities.
- Monitor room availability, follow restrictions, and all booking policies and procedures.
- Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
- Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
- Knowledgeable of hotel emergency procedures.
- Verify Room Cards and Balance Room Folios.
- Responsible for processing of the Hotel's Day Closing activities and processes.
- Process and distribution of the Daily Report.
- Provide Security walk-through's along with locking and unlocking of the outside doors.
- Processing of Gift Cards and mailing out to guests as needed.
- Compiles records and reports.
- One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
- A minimum of 1-2 years of hotel front desk experience.
- Experience with a Property Management System.
- Ability to work a flexible schedule including holidays and weekends.
- Ability to add, subtract, multiply and divide.
- Basic Microsoft Office Suite experience.
- Strong verbal and interpersonal skills.
- Work well both independently and as part of a team.
- Strong attention to detail.
- Commitment to exceptional guest service.
- Ability to maintain a positive, friendly and professional demeanor when handling all situations.
- Comfortable working in a fast-paced environment and possess strong multi-tasking abilities.
- Ability to work with little direct supervision.
- Ideally but not required, bi-lingual or multi-lingual.
The St. James Hotel is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.
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