Hotel Reservation Agent

4 weeks ago

Red Bank, Tennessee, United States Oyster Point Hotel Full time
Job Description

We are seeking a skilled Hotel Reservationist to join our team at Oyster Point Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Answering Calls: Respond promptly to all incoming calls, transferring them to the correct extension or resolving the issue efficiently.
  • Reservation Management: Make, change, and cancel reservations as needed, ensuring accurate and up-to-date information.
  • Guest Interaction: Engage with guests in a polite and professional manner, addressing their inquiries and requests in a timely and courteous fashion.
  • Administrative Tasks: Maintain the banquet lead sheet, stay informed about hotel rates and specials, and perform other related duties as assigned.
Requirements:
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively in English.
  • Flexibility: Demonstrate a self-starting personality with an even disposition, able to work a flexible schedule including evenings, weekends, and holidays as needed.
  • Technical Skills: Possess basic computer skills and proficiency in Microsoft Office, with the ability to learn and adapt to new systems.
  • Customer Service: Provide superior customer service and interpersonal skills, ensuring a positive experience for all guests.

Oyster Point Hotel is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

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