Operations Manager

4 weeks ago


Red Bluff, California, United States Sierra Central Credit Union Full time
Job Summary

Sierra Central Credit Union is seeking a highly skilled Operations Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our branches, supervising staff, and driving sales growth.

Key Responsibilities
  1. Supervise and coordinate the activities of branch employees, ensuring adherence to established policies and procedures.
  2. Monitor work for quality and accuracy, making adjustments as needed to maintain high standards.
  3. Develop and implement strategies to improve operational efficiency and effectiveness.
  4. Collaborate with the Branch Vice President to achieve sales goals and objectives.
  5. Provide coaching and training to staff on operational procedures and regulatory compliance.
  6. Ensure accurate and timely processing of financial transactions, including loan applications and account openings.
  7. Maintain accurate records and reports, including sales data and operational metrics.
  8. Develop and implement processes to improve member service and satisfaction.
  9. Collaborate with other departments to ensure seamless integration of operations and sales efforts.
Requirements
  1. High school diploma or equivalent required; five years of credit union or financial institution experience preferred.
  2. Strong knowledge of basic computer functions and programs, including Office software.
  3. Advanced knowledge of financial systems and processes.
  4. Excellent leadership and communication skills.
  5. Ability to work in a fast-paced environment and adapt to changing priorities.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Activities require a significant amount of continuous sitting and/or standing at work desks and in front of a computer monitor for up to 8 hours per day.
  2. Intermittent bending, squatting, and walking.
  3. Must be able to perform light work lifting, carry, and/or pushing objects up to 25 pounds.
  4. Must be able to travel to other locations on short notice to fill-in where needed or as staffing needs dictate.
Salary

$66,560 - $75,924


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