Tax Office Operations Manager

4 weeks ago


Red Hook, New York, United States H&R Block Full time

Our Tax Office Operations Manager will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

Key responsibilities include:

  • Supervising or managing people
  • Executing and holding all tax office associates accountable to Service Standards execution and client service experience
  • Ensuring clients are scheduled properly and conflicts are resolved
  • Leading the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Leading daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

We offer a range of benefits to support your health, wellbeing and financial wellness needs, including medical coverage, a 401k Retirement Savings Plan, and an Employee Assistance Program.

At H&R Block, we're committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.


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