Guest Experience Ambassador

7 days ago


Raleigh, North Carolina, United States Concord Hospitality Full time

Starting Wage: $15+/hour

Creating Memorable Guest Moments

We are looking for a skilled Front Desk Agent to join our team at Concord Hospitality. As a member of our front desk team, you will have the opportunity to create memorable moments for our guests and provide exceptional service in a fast-paced environment.

The ideal candidate will be proactive, responsive, and caring, with a strong sense of responsibility and a passion for serving others.

Job Responsibilities:

  • Assist guests efficiently, professionally, and courteously at all times.
  • Maintain high levels of service and hospitality.
  • Promptly address guest concerns or issues and ensure timely resolution.
  • Process guest charges, collect payments, and adhere to cash handling procedures.
  • Handle guest mail and messages with respect for privacy and professionalism.
  • Stay knowledgeable about the hotel brand and various programs.
  • Communicate effectively with departments and management regarding guest feedback and concerns.
  • Respond promptly to incoming calls, lobby visitors, and team members needing assistance.
  • Maintain knowledge of hotel safety and emergency procedures.

About Concord Hospitality:

We prioritize a positive work environment and value our employees. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun.



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