Hotel Guest Experience Manager

1 week ago


Raleigh, North Carolina, United States Summit Hospitality Group Full time

**Job Summary**

As a Front Desk Representative at Summit Hospitality Group, you'll play a critical role in delivering exceptional guest experiences and ensuring seamless service delivery. We're seeking a highly skilled and motivated individual to join our team and contribute to our mission of excellence.

Salary: Estimated salary: $58,000 per year

Job Description:**

The Front Desk Representative will be responsible for providing top-notch customer service to guests, handling daily operations, and working closely with other departments to ensure seamless service delivery. The ideal candidate will possess strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Required Skills and Qualifications:**

  • 2+ years of experience as a Front Desk Representative in a hotel setting; preference for Marriott, Hilton, and Hyatt brands
  • High school diploma or equivalent required
  • Ability to lift 50 pounds
  • Valid driver's license required
  • Flexibility to work varying shifts, including weekends

Benefits:**

  • Competitive salary range: $45,000 - $65,000 per year
  • Opportunities for career advancement and professional growth
  • Comprehensive training program to ensure success in the role

Others:**

This position requires excellent leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you're a motivated individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity

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