Hotel Guest Experience Specialist

7 days ago


Raleigh, North Carolina, United States Pyramid Global Hospitality Full time
Company Overview

At Pyramid Global Hospitality, we value our employees and strive to create a supportive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in employee development opportunities, comprehensive benefits, and meaningful relationships.

We offer a range of employment benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, we provide ongoing training and development opportunities to help our people advance their careers.

We are a global hospitality company with over 230 properties worldwide, dedicated to creating exceptional guest experiences. Join us and experience the benefits of working for a company that values its employees.

Location Description

The StateView Hotel, part of the Marriott Autograph Collection, prides itself on being a great employer in the area. We have a strong culture, full benefit plans, including 401k with a company match and lucrative bonus programs. We are looking for talented individuals who have a genuine passion for service and want to be part of our team that delivers outstanding service and memorable experiences for each guest.

Overview

We believe that making our hotels feel like home is essential for our guests' comfort and enjoyment. As a Room Attendant, you will play a crucial role in ensuring our guests have an exceptional stay. Your contribution will help maintain high standards of cleanliness and service, contributing to our goal of delivering outstanding guest experiences.

Job Responsibilities

As a Room Attendant, your key responsibilities include cleaning guest rooms and responding to guest requests. This involves:
  • Cleaning guest rooms, including making beds, cleaning bathrooms, dusting, and vacuuming
  • Changing and replenishing bed linens, towels, and guest amenities as needed
  • Performing deep cleaning tasks as required
  • Stocking, maintaining, and transporting housekeeping supply carts daily
  • Disposing of trash and recyclables
  • Responding to special guest requests in a timely, friendly, and efficient manner
  • Performing guest turn-down service as needed

Requirements and Qualifications

To succeed in this role, you should possess a high level of attention to detail and be committed to delivering exceptional service. Key requirements include:

  • A focus on quality and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment
  • Basic math skills for accurate record-keeping

Compensation Range

The estimated salary for this position is $14.50/Hr - $16.00/Hr based on qualifications and experience.

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