Asset Protection Operations Coach Trainee

3 days ago

Phoenix, Arizona, United States Walmart Full time
Job Summary

As an Asset Protection Operations Coach Trainee at Walmart, you will play a critical role in protecting our assets and ensuring the safety of our customers and associates. This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.

Key Responsibilities
  • Investigate and resolve violations of company policies and criminal activities
  • Conduct investigations relating to operations and policies of the company
  • Obtain evidence, take statements, and write case reports
  • Provide courtroom testimony as needed
  • Participate in collaborative efforts with other investigative entities
  • Monitor safety and risk controls within a facility
  • Supervise the safety team and identify accident trends
  • Develop and implement solutions to prevent accidents
  • Observe work practices and provide training to associates on accident prevention techniques
  • Communicate plans to minimize accidents and oversee safety reviews
  • Implement plans to improve safety
  • Manage facility-level training and execution of asset protection, safety functions, and claims and receiving procedures
  • Review the application of policies, procedures, and compliance guidelines
  • Identify gaps in expectations versus training levels
  • Determine training needs and develop and deliver training where needed
  • Manage claims and receiving operations
  • Ensure proper policies and procedures are followed
  • Ensure timely processing of claims and merchandise deliveries
  • Provide direction for claims or receiving issues
  • Maintain necessary documentation and reporting
  • Model and demonstrate exceptional customer service standards
  • Follow and demonstrate the One Best Way (OBW) service model
  • Manage and support customer service initiatives
  • Ensure customer needs, complaints, and issues are successfully resolved
  • Develop and implement action plans to correct deficiencies
  • Provide process improvement leadership to ensure a high-quality customer experience
  • Drive the financial performance and sales of the designated store area
  • Review and evaluate P&L (Profit & Loss) statements
  • Manage and assist in budgeting, forecasting, and controlling expenses
  • Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
  • Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area
  • Provide supervision and development opportunities for hourly associates
  • Hire, train, and mentor associates
  • Assign duties and set clear expectations
  • Provide associate recognition and communicate expectations consistently and effectively
  • Ensure diversity and inclusion awareness
  • Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
  • Lead and develop teams effectively
  • Teach, train, and actively listen to associates
  • Tour stores and provide feedback
  • Communicate and collaborate with all levels of associates regarding store operations
  • Utilize technology, business initiatives, merchandising, and company direction
  • Introduce and lead company change efforts
  • Provide clear expectations and guidance to implement business solutions
  • Communicate business objectives to teams effectively
  • Control the unexplained loss of merchandise and improve profitability
  • Identify and communicate performance goals and objectives
  • Build accountability for policies and procedures
  • Measure adherence to loss prevention policies and procedures
  • Review variances to inventory reports
  • Conduct operational and pre-inventory reviews
  • Gather data, audit results, and monitor deficiency trends
  • Identify improvement opportunities
  • Communicate and work with managers and associates to determine corrections needed to inventory controls
  • Influence the implementation and execution of control corrections
  • Teach managers and associates operational controls and processes in multiple stores
  • Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans
  • Provide expert advice and guidance to others in the application of information and best practices
  • Support and align efforts to meet customer and business needs
  • Build commitment for perspectives and rationales
  • Provide and support the implementation of business solutions
  • Build relationships and partnerships with key stakeholders
  • Identify business needs
  • Determine and carry out necessary processes and practices
  • Monitor progress and results
  • Recognize and capitalize on improvement opportunities
  • Adapt to competing demands, organizational changes, and new responsibilities
  • Model compliance with company policies and procedures
  • Support company mission, values, and standards of ethics and integrity
  • Incorporate these into the development and implementation of business plans
  • Use the Open Door Policy
  • Demonstrate and assist others with how to apply these in executing business processes and practices
Leadership Expectations

At Walmart, we believe in the importance of leadership and the role it plays in shaping the future of our company. As a leader, you will be expected to:

  • Model the Walmart values to foster our culture
  • Hold oneself accountable
  • Support Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability
  • Maintain and promote the highest standards of integrity, ethics, and compliance
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in business, criminal justice, or a related field
  • General work experience supervising 5 or more direct reports
  • Investigative experience
Additional Information

Walmart is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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