Asset Protection Operations Coach

Job Summary

As an Asset Protection Operations Coach at Walmart, you will play a critical role in ensuring the safety and security of our stores and associates. You will be responsible for leading and developing teams effectively, teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Key Responsibilities

Drives sales by ensuring effective merchandise presentation, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives; builds accountability for policies and procedures; measures adherence to loss prevention policies and procedures; reviews variances to inventory reports; conducts operational and pre-inventory reviews; gathers data, audits results, and monitors deficiency trends; identifies improvement opportunities; communicates and works with managers and associates to determine corrections needed to inventory controls; influences the implementation and execution of control corrections; trains managers and associates operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducts investigations relating to company operations and policies; gathers evidence, takes statements, writes case reports, and provides courtroom testimony as needed; partners in collaborative efforts with other investigative entities.

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervises safety team members; identifies accident trends to develop and implement solutions to prevent accidents; observes workplace practices and provides training to associates on accident prevention techniques; communicates plans to minimize accidents; oversees safety reviews and implements plans to improve workplace safety.

Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, and operational controls; identifies gaps in expectations versus training; determines training needs; develops and delivers training as needed.

Manages claims and receiving operations by ensuring proper policies and procedures are followed; ensures the timely processing of claims and merchandise deliveries; provides direction for claims or receiving issues; maintains necessary documentation and reporting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

What We Offer

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $65,000.00-$80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ), Sales Volume Category (SVC), and Complex Structure.

Minimum Qualifications

Completion of 2 years of college.

Option 2: 1 year's experience as a supervisor in a multi-department environment.

Option 3: 1 year's experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.

Option 4: 2 years' experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification, and/or licensing).

If applicable, acquisition of a current, state-issued Certificate of Eligibility.

If applicable, successful completion of criminal background check and/or firearms authorized training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.

Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.

Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).

General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Investigative experience.

Bachelors: Business, Bachelors: Criminal Justice.

Primary Location

2501 W Happy Valley Rd Ste 34, Phoenix, AZ 85085-3712, United States of America