Admissions Coordinator

18 hours ago


Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

Job Summary:

We are seeking a compassionate and detail-oriented Admissions Representative to join our team at Good Shepherd Rehabilitation Network. As a key member of our admissions team, you will be responsible for ensuring a smooth and efficient patient experience from admission to discharge.

Essential Functions:

  • Completes Admission Follow Ups:
    • Follow up with patients the next business day to complete admission paperwork and provide tours as needed.
    • Answer questions related to admission paperwork and insurance information.
    • Prepare and upload admission follow-up documents in patients' files.
    • Accurately perform all functions of patient admissions, including reviewing demographic information, completing forms, and copying insurance cards and photo ID when necessary.
  • Assists Admissions Department with Other Duties:
    • Preadmitting and Blue Book management.
    • Coordinate dialysis transportation for incoming admissions.
    • Greet new admissions upon arrival.
    • Cross-train on other admission department needs, including insurance benefits, pre-authorizations, census management, and other duties as assigned.
  • Tours:
    • Provide tours of our facilities as needed, both scheduled and unscheduled.
    • Assist with speaking with potential patients, patient family members, and/or other referral sources.
  • Contributes to a Positive Work Environment:
    • Demonstrate respect through words and deeds.
    • Acknowledge ownership of and learn from mistakes.
    • Follow HIPAA and privacy guidelines.
    • Strive to meet and/or exceed customer expectations.
    • Respond to concerns in a timely and effective manner.
  • Contributes to Team Effort:
    • Efficiently and accurately complete job duties and responsibilities.
    • Take the initiative to promptly relay messages and share information.
    • Promptly respond to requests for assistance.
    • Offer help when able.
    • Make unique contributions toward meeting and/or exceeding Press Ganey goals.
    • Provide coverage in other areas of the Admissions team as necessary.

Core Competencies:

  • Compassionate Care:
    • Treat everyone with dignity, respect, supportiveness, and care.
  • Excellent Service:
    • Recognize the importance of satisfying everyone who comes through our doors and make every effort to meet their needs.
    • Put forth our best effort in everything we undertake, continuing to look for ways to improve our service through innovation, creativity, and the use of best practices.
  • Community Partnership:
    • Build and maintain relationships with other associates to encourage trust, teamwork, cooperation, and open communications.
    • Act with honesty and integrity in everything we do.
    • Strive to understand the needs of the communities and work with other service providers and community resources to offer care to those we serve.

Qualifications:

  • Education:
    • High School Diploma required.
    • Associate's Degree preferred.
  • Work Experience:
    • Previous experience in a healthcare-related role preferred.
    • 1-3 years in the healthcare role preferred.
    • 5+ years of customer service strongly preferred.
  • Licenses/Certifications:
    • N/A.
  • Skills and Abilities:
    • Standing and walking are frequently required.
    • Ability to physically express or exchange information by means of spoken or written word.
    • Must be personable and relate to patients, family, and staff and outside professionals.
    • Exhibits excellent customer service skills at all times.
    • Organization, attention to detail, and time management skills.
    • Flexibility – demonstrating willingness and ability to learn new skills.


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