Customer Success Manager IV

4 weeks ago

Santa Monica, California, United States BCforward Full time
Job Title: Customer Success Manager IV

BCforward is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on the Client Horizon platform.

Key Responsibilities:
  • Coordinate and execute programs to support developers on the Client Horizon platform.
  • Track and monitor project progress, assisting in scheduling and logistical coordination, and communicating frequently with team members and management.
  • Provide education and support to 3rd parties on critical non-technical issues.
  • Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties.
  • Work closely with 3P Vendors to provide support, meet quality assurance, provide training, and ultimately execute the program.
  • Understand gaps and support in determining solutions, guiding decision-making conversations, and leading implementation of best solutions.
  • Administer deadlines on all deliverables, assist in coordinating schedules, take notes in meetings, and update roadmaps accordingly.
  • Monitor, assess, and communicate regulatory changes, emerging compliance risks, and trends to key partners and stakeholders.
  • Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling, and presenting research as required.
Requirements:
  • Previous program management, customer service experience, account management, compliance, and/or operations experience.
  • Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs, and making presentations.
  • Comfortable leading meetings with key strategic partners and troubleshooting any issues.
  • Ability to present updates in large team meetings.
  • Computer knowledge and various programs such as Google Suite, Excel, and project management tools like Asana.
  • Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role.
Education/Experience:
  • Bachelor's degree in a technical, liberal arts, or business-related field.
  • Experience in tech (preferred).
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

  • Customer Success Manager IV

    3 weeks ago

    Santa Monica, California, United States BCforward Full time

    Job Title: Customer Success Manager IVJob Summary: BCforward is seeking a highly skilled Customer Success Manager IV to support the success of developers in the ecosystem. The ideal candidate will have experience in program management, customer service, and compliance.Key Responsibilities:Coordinate and execute programs aimed at providing support to...

  • Senior Customer Success Manager

    4 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Amazon Vendor Services. As a key member of our team, you will be responsible for driving growth and success for our top vendor partners.Key Responsibilities:Act as the primary point of contact for vendor issues, questions, and concernsIdentify and execute...

  • Customer Success Manager, Home

    3 weeks ago

    Santa Monica, California, United States Amazon Full time

    Job Description:This role can be based in one of our approved office locations in Santa Monica, CA.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon's top vendor partners, influencing processes and plans...

  • IV Therapy Nurse

    3 weeks ago

    Santa Monica, California, United States Kalologie Santa Monica Full time

    We are seeking a highly skilled Registered Nurse to join our team at Kalologie Medspa. As an IV Therapy Nurse, you will be responsible for delivering exceptional patient care and administering IV infusions with precision and compassion.The ideal candidate will have a strong background in nursing, with a focus on infusion therapy. You will work closely with...

  • Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Anatomage, Inc. Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage, Inc. This is an exciting opportunity to work with a leading company in the medical education industry.The Customer Success Manager will be responsible for overseeing the daily operations of our customer support team, facilitating customer onboarding and...

  • Customer Success Manager

    3 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Medical Professional for IV Infusion Therapy

    4 weeks ago

    Santa Monica, California, United States Kalologie Santa Monica Full time

    Job Summary:We are seeking a skilled Registered Nurse to join our team at Kalologie Medspa. The ideal candidate will have specialized training in infusion therapy and a passion for delivering exceptional patient care.The successful candidate will be responsible for administering IV infusions, educating clients on treatment processes, and maintaining a clean...

  • Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, promoting a culture of customer satisfaction, and driving business growth.Key ResponsibilitiesSupervise the daily operations of...

  • IV Infusion Nurse Specialist

    4 weeks ago

    Santa Monica, California, United States Kalologie Santa Monica Full time

    Job OverviewKalologie Medspa is seeking a highly skilled Registered Nurse (RN) to join our team as an IV Infusion Nurse. As a key member of our team, you will be responsible for delivering exceptional patient care and ensuring the highest level of safety and satisfaction.Key Responsibilities:Prepare and administer IV infusions to clients.Conduct thorough...

  • Enterprise Customer Success Manager

    4 weeks ago

    Santa Clara, California, United States dragonboat Inc. Full time

    Job Title: Sr. Enterprise Customer Success ManagerAt Dragonboat Inc., we are seeking a highly skilled and experienced Sr. Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing post-onboarding activities for our mid-market and enterprise customers.Key...

  • Customer Success Manager

    4 weeks ago

    Santa Barbara, California, United States ParentSquare Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to lead our Small Business (SMB) customer success team. As a key member of our Customer Success organization, you will be responsible for ensuring the successful onboarding and launch of our SMB customers, while also collaborating with Sales, Marketing, and Product departments to achieve...

  • Customer Success Manager, Large

    4 weeks ago

    Santa Barbara, California, United States ParentSquare Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for cultivating and maintaining strong relationships with our Large/Enterprise clients. Your primary goal will be to ensure high levels of satisfaction, usage, and recognition of ROI for our...

  • Customer Success Professional

    4 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job Title: Customer Success SpecialistAt DrBalcony, we're seeking a skilled Customer Success Specialist to join our team. As the primary point of contact for clients, you'll ensure their satisfaction and success throughout their journey with us.Key Responsibilities: Act as the primary point of contact for clients, ensuring their satisfaction and success...

  • Customer Success Specialist

    3 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job DescriptionDrBalcony, a pioneering civil engineering start-up, is seeking a skilled Customer Success Specialist to deliver exceptional service and support to our clients. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.The ideal candidate will work closely with the engineering, sales, and...

  • Customer Success Specialist

    3 weeks ago

    Santa Clara, California, United States Akraya Full time

    Key Skills: Advanced technical writing, NGFW/Cybersecurity, content creation, video creation, customer successContract Type: W2Duration: 12 monthsPay Range: $40 - $48 per hour#LPJob Overview:We are seeking a dedicated Customer Success Engineer to enhance customer experience and product adoption through proactive engagement and tailored educational resources....

  • Pharmacy Technician IV

    4 weeks ago

    Santa Rosa, California, United States Sutter Health Full time

    Job Title: IV Pharmacy TechnicianOrganization: Sutter HealthJob Summary:Under the supervision of a licensed pharmacist, the IV Pharmacy Technician will assist in the rendering of medication needs, ensuring compliance with state and federal regulations. The successful candidate will facilitate the provision of quality pharmaceutical care and...

  • Customer Support Specialist

    4 weeks ago

    Santa Monica, California, United States Kixie Full time

    Job Summary:We are seeking a highly skilled and patient Customer Support Specialist to join our team at Kixie. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, Zoom, tickets, and chats. Your primary goal will be to resolve customer issues efficiently and effectively, while also building strong...

  • Nurse Practitioner

    4 weeks ago

    Santa Monica, California, United States Hydration Room, Inc. Full time

    Job Title: Registered NurseWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Hydration Room, Inc. in Santa Monica, Pacific Palisades, and Redondo Beach locations.Job Summary:The successful candidate will be responsible for administering IV and injection therapies, instructing patients on health education and preventative...

  • Customer Success Engineer, Access

    4 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RolePalo Alto Networks is seeking a highly skilled Customer Success Engineer to join our Secure Access Service Edge (SASE) team. As a key member of our team, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership.Key ResponsibilitiesProvide advanced product-level expertise, leading...

  • Customer Success Representative

    4 weeks ago

    Santa Rosa, California, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupAre you ready to take your career to the next level and build a successful business that generates system-driven income?As a Customer Success Representative with Symmetry Financial Group, you will have the opportunity to work with clients who are genuinely interested in our services, and enjoy uncapped...