Customer Success Manager IV

3 days ago

Santa Monica, California, United States BCforward Full time
Job Title: Customer Success Manager IV

BCforward is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on the Client Horizon platform.

Key Responsibilities:
  • Coordinate and execute programs to support developers on the Client Horizon platform.
  • Track and monitor project progress, assisting in scheduling and logistical coordination, and communicating frequently with team members and management.
  • Provide education and support to 3rd parties on critical non-technical issues.
  • Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties.
  • Work closely with 3P Vendors to provide support, meet quality assurance, provide training, and ultimately execute the program.
  • Understand gaps and support in determining solutions, guiding decision-making conversations, and leading implementation of best solutions.
  • Administer deadlines on all deliverables, assist in coordinating schedules, take notes in meetings, and update roadmaps accordingly.
  • Monitor, assess, and communicate regulatory changes, emerging compliance risks, and trends to key partners and stakeholders.
  • Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling, and presenting research as required.
Requirements:
  • Previous program management, customer service experience, account management, compliance, and/or operations experience.
  • Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs, and making presentations.
  • Comfortable leading meetings with key strategic partners and troubleshooting any issues.
  • Ability to present updates in large team meetings.
  • Computer knowledge and various programs such as Google Suite, Excel, and project management tools like Asana.
  • Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role.
Education/Experience:
  • Bachelor's degree in a technical, liberal arts, or business-related field.
  • Experience in tech (preferred).
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

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