Hotel Guest Services Coordinator
3 days ago
We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Extended Stay America - Kansas City - Lenexa - 87th St. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing outstanding guest service, and settling guest accounts upon completion of their stay.
Primary Responsibilities:
- Register guests, make and modify reservations, and provide hotel operator and concierge duties.
- Ensure accurate record-keeping, maintain confidentiality, and adhere to hotel standards.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Maintain regular attendance, follow Aimbridge Hospitality policies and procedures, and contribute to a positive work environment.
- Be aware of all rates, packages, and special promotions; familiarize yourself with all in-house groups and closed-out dates.
Aimbridge Hospitality is a leading hotel management company with over 1,550 hotels worldwide. Our associates enjoy a dynamic work environment, opportunities for advancement, and a comprehensive benefits package.
Estimated Salary: $50,000 - $65,000 per year, based on national averages and may vary based on location and employer.
RequirementsTo succeed in this role, you should possess excellent communication skills, basic math skills, and the ability to multitask in a fast-paced environment. Previous experience in a hotel or customer-facing role is preferred but not required.
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Hotel Guest Service Representative
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