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Healthcare Customer Service Specialist

2 months ago

Lawrence, Kansas, United States Maximus Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to our clients, providing them with accurate and timely information about their healthcare plans.

Key Responsibilities:

  • Provide customer service to clients via phone, email, and web chat
  • Answer routine and basic inquiries, resolving issues in a professional and courteous manner
  • Use computerized systems to track and gather information, troubleshoot issues, and provide feedback
  • Collaborate with senior staff to resolve complex issues and provide input on call trends, processes, and procedures
  • Follow policies and standard operating procedures, including HIPAA guidelines

Requirements:

  • High school diploma or equivalent with 6 months of customer service experience
  • Fluency in English and Spanish, with the ability to speak, read, and write professionally and fluently
  • Excellent interpersonal skills and ability to work within established turnaround times
  • Ability to work as a member of a team and participate in internal training and certification programs

About Maximus:

Maximus is a leading provider of government services, with a mission to strengthen communities and improve the lives of those we serve. We are driven by a passion for delivering high-quality services and solutions that meet the unique needs of each community.

Why Work with Us:

  • Opportunity to work with a diverse team of professionals who share a commitment to excellence
  • Chance to develop your skills and advance your career in a dynamic and supportive environment
  • Competitive compensation and benefits package, including paid training and certification programs