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Reception Specialist

2 months ago

Los Angeles, California, United States Miniluxe Inc Full time
Job Overview

About MiniLuxe

For over ten years, we have been innovating and transforming the beauty service industry, particularly in Nail Care.

We embrace self-care as a daily luxury accessible to everyone, everywhere, at any time. Our goal is to establish ourselves as the leading ethical and clean nail-care brand, supported by a diverse and empowered community of professionals, providing super-hygienic, high-quality services with safe and better-for-you beauty products, having successfully completed over 2 million services.

We are not merely creating a business.

We are on a journey to revolutionize an entire sector.

We are MiniLuxe.

Are you ready to be part of MiniLuxe?

Our commitment to a People First culture is our most valuable asset. We celebrate diversity and believe that passion and creativity in your work will drive our success. If you resonate with these values and are dedicated to being your best self while enjoying your work, we would be thrilled to welcome you to our MiniLuxe Family.

Key Responsibilities

Client Engagement:
· Possess in-depth knowledge of all services and products to effectively communicate with clients.
· Demonstrate business acumen to suggest service enhancements and discuss retail offerings.
· Warmly greet and host every client.
· Strive to meet and exceed client expectations.

Maintain Cleanliness:
· Oversee the flow of the MiniLuxe clean lab, adhering to COVID safety protocols.
· Ensure the organization of the studio.

Service Floor Management:
· Monitor all areas of the service floor to guarantee timely service and client engagement.
· Contact clients in accordance with the late policy.
· Accurately schedule appointments.

Revenue Generation:
· Educate clients on polish options, service upgrades, loyalty programs, memberships, and retail products.
· Optimize bookings for maximum client intake.
· Encourage clients to re-book or schedule recurring appointments.
· Enhance the efficiency of the booking system.

Qualifications and Skills

· A genuine passion for beauty.
· Ability to deliver an exceptional client experience in a premium brand setting.
· Operational excellence through precise and effective appointment scheduling.
· Capability to manage multiple tasks simultaneously.
· Proficient in using computer systems.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
· Ability to lift up to 25 lbs.
· Regularly required to stand for extended periods (i.e., 8-hour shifts, excluding breaks).
· Frequently required to stand and walk.
· Must be able to bend and kneel.
· Must handle light cleaning supplies and chemicals.

Compensation and Benefits

· Competitive hourly wage.
· Paid Time Off.
· Comprehensive benefits including Medical, Dental, Vision, and FSA health plans.
· 401k plan.