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Customer Experience Associate

2 months ago

Salt Lake, Utah, United States Enterprise Mobility Inc Full time
Overview

At Enterprise Mobility Inc, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.

We're a dynamic and growing company that values innovation, customer satisfaction, and employee development. Our teams are dedicated to providing a positive experience for all customers, and we're looking for talented individuals to join our ranks.

This role is perfect for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. As a Customer Experience Representative, you'll be responsible for providing friendly, efficient, and personalized service to our customers, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rentals upon return
  • Notify management of any known customer or vehicle problems

Qualifications:

  • Must be at least 18 years old
  • Must be able to work posted schedule
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future