Customer Experience Associate

3 days ago


Salt Lake, Utah, United States VASA Fitness Full time
{"title": "Member Experience Specialist", "description": "Deliver Exceptional Member Experiences

At VASA Fitness, we're committed to creating an uplifting experience for every member and guest. As a Member Experience Specialist, you'll play a vital role in delivering exceptional experiences that exceed our members' expectations.

Key Responsibilities:
  • Provide genuine, kind interactions with members and guests, ensuring a warm and welcoming atmosphere.
  • Greet members with a smile, eye contact, and courteous tone, setting the tone for a positive experience.
  • Anticipate and respond to member needs, providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats to provide informed guidance.
  • Conduct club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Collaborate with the team to implement ideas and improve the member experience, ensuring our high standards are met.
What We Offer:
  • A competitive benefits package, including healthcare benefits for employees working 20+ hours per week.
  • Two complimentary gym memberships for employees and one to give away.
  • 401k options and paid time off for eligible employees.

We're proud to be a 'Great Place to Work' certified company, and we're looking for passionate, fun, and united team members to join us on this journey.

", "lang_code": "en"}

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