Customer Experience Coordinator

2 days ago


Salt Lake, Utah, United States Belong Home, Inc. Full time

About Belong Home, Inc.

We're changing the way people experience renting a home by putting people first. Our mission is to create authentic belonging experiences for those who own much-loved homes and those longing for that feeling.

Job Summary

We're looking for a skilled Customer Experience Representative to join our team. As a key member of our operations and experience teams, you'll work closely with customers to resolve maintenance-related concerns and ensure a seamless experience.

Key Responsibilities

  • Manage on-going repairs and provide inputs for Operations to schedule
  • Communicate with vendors about repair questions and work order changes
  • Help schedule vendors and organize Operations Coordinators
  • Coordinate vendor-related maintenance tasks and projects for our community members, homeowners, operations, and experience team
  • Leverage software to improve efficiency and organization
  • Report on KPIs regarding speed, efficiency, and revenue
  • Work cross-functionally with Experience to ensure all activities are carried out accurately and punctually
  • Schedule and coordinate pros and vendors
  • Ensure billing is done within 24 hours of projects completing

Requirements

  • Strong desire to work at a startup
  • Associates degree
  • 1-2 years of experience in a client-facing role or call center
  • Excellent written and verbal communication skills
  • Comfortable using Google spreadsheets and learning new software

What We Offer

Salary Range: $20-$24 an hour

Work on-site in the office 4-5 days a week



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