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Retail Operations Supervisor

2 months ago

Phoenix, Arizona, United States Genuine Parts Company Full time

Assistant Store Manager (Retail)

Location: Phoenix, AZ

Function: Retail

Brand: NAPA Auto Parts

Major Market: AZ Phoenix

Position Overview

Join a dynamic team where your automotive knowledge and customer service skills can shine. As an Assistant Store Manager, you will play a crucial role in leading our team and ensuring that NAPA remains the premier parts supplier in the area. This opportunity is ideal for individuals who:

Key Responsibilities

  • Strive to deliver an exceptional customer service experience to enhance market presence, boost store performance, and drive profitability.
  • Provide daily leadership and foster a culture of employee engagement.
  • Collaborate effectively with team members to implement company initiatives.
  • Demonstrate a commitment to both people and profitability.
  • Seek a workplace that offers growth and learning opportunities.

A Day in the Role

  • Lead a successful team, support the store manager, and oversee operations in a fast-paced retail environment.
  • Manage store functions to optimize sales, profits, and customer satisfaction.
  • Recruit, train, and motivate staff to achieve high levels of customer service and business outcomes.
  • Ensure inventory protection, asset management, and address operational and safety concerns.
  • Maintain the cleanliness and readiness of delivery vehicles, sales areas, stock rooms, and external spaces.
  • Implement NAPA's operational and marketing strategies while pursuing continuous improvement.
  • Build customer relationships, assist with inquiries, and guarantee a positive experience both in-store and over the phone.

Qualifications

  • High school diploma or equivalent; technical or trade school education is a plus.
  • Experience in the automotive aftermarket service industry or a strong willingness to learn.
  • Passion for customer service and building lasting relationships.
  • Ability to thrive in a fast-paced and complex environment.
  • Familiarity with cataloging and inventory management systems.
  • Capability to lift up to 60 lbs when necessary.
  • Background in the automotive industry, heavy equipment, or retail management is advantageous.
  • Customer-centric mindset.
  • ASE Certifications and NAPA Know How are preferred.

Why Join NAPA?

  • Comprehensive health benefits and 401K.
  • Stable employment with a Fortune 200 company that maintains a family-oriented culture.
  • A supportive environment that encourages hard work and employee well-being.
  • Opportunities for career advancement and ongoing professional development.

Additional Information

NAPA values diversity and welcomes applicants from all backgrounds. We are an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Successful candidates may be required to provide proof of COVID-19 vaccination as a condition of employment, subject to approved accommodations.