Retail Department Supervisor

4 weeks ago


Phoenix, Arizona, United States TJ Maxx Full time

Lead a Team of Associates

As a Retail Department Supervisor at TJ Maxx, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store. Your role will involve ensuring prompt, courteous customer service and promoting loyalty programs.

Key Responsibilities:

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits:

TJ Maxx offers a range of benefits to its employees, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Compensation:

This position has a starting pay range of $15.35 to $15.85 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

About TJ Maxx:

TJ Maxx is a leading off-price retailer offering a wide range of products at discounted prices. We are committed to providing our customers with an exciting shopping experience and our Associates with a positive and supportive work environment.

Equal Employment Opportunity:

TJ Maxx is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all Associates feel valued and empowered to succeed.


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